Privacy Policy

Effective Date: 25-06-2025

At Soulonfleek, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

Information We Collect

We collect the following types of information when you browse or make a transaction on our website:

  1. Personal Information

    • Name

    • Email address

    • Phone number

    • Shipping & billing addresses

    • Payment information (processed securely via third-party payment gateways)

  2. Device & Usage Information

    • IP address

    • Browser type and version

    • Time zone

    • Pages visited, time spent on pages, and site interaction data

  3. Order Information

    • Products purchased

    • Order history

    • Delivery and return details

  4. Marketing Preferences

    • Newsletter signups

    • Wishlist or cart information

    • Responses to promotions or surveys

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment processing and delivery

  • Provide customer service and respond to inquiries

  • Send order updates and tracking information

  • Improve website experience and optimize site performance

  • Personalize offers, promotions, and marketing content

  • Prevent fraudulent activity and ensure platform security

Sharing Your Information

We do not sell your data. However, we may share your information with trusted third parties only when necessary to perform services on our behalf:

  • Shipping and courier providers

  • Payment gateway partners

  • Email and marketing service platforms

  • Legal or regulatory authorities, if required to comply with applicable laws

All third-party services are expected to maintain your privacy and data security.

Marketing Communications

By subscribing to our newsletters or promotional messages, you consent to receive updates about our brand, offers, or new launches.
You can opt out anytime by clicking the “Unsubscribe” link in our emails or contacting our support.

Data Security

We take all necessary steps to protect your personal data from unauthorized access, alteration, or disclosure.
Our website uses SSL encryption and secure payment integrations to protect sensitive information.

Children’s Privacy

Our website and products are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data processing

To exercise these rights, email us at support@soulonfleek.com.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date" above.

Contact Us

For any privacy-related concerns or questions, contact us at:
Email: support@soulonfleek.com
Phone: +91 99259 86169