Returns and Exchange

At Soulonfleek, we take pride in crafting premium-quality pieces, and we want you to love what you wear. However, if something doesn’t fit right or arrives damaged, we’ve got you covered.

Eligibility for Returns & Exchange

• Returns and exchanges are valid for up to 7 days from the date of delivery.

• Items must be unworn, unwashed, and in a resalable condition.

• The product must be returned in its original packaging, with all tags attached or accompanied by the original bill/invoice.

Exchange Only – No Refunds on Sale Items

• Items purchased during a sale or discount period are not eligible for refunds.

• Only size exchanges or damaged product replacements will be allowed for sale items, subject to availability.

Specific Exclusions

• Certain categories are non-returnable and non-exchangeable, including:

  • Lingerie & innerwear

  • Swimwear

  • Personalized or customized items

  • Sale items (refunds not applicable)

Refunds (When Applicable)

• Refunds (only for eligible prepaid non-sale orders) will be initiated once we receive and inspect the return.

• Refunds may take time to reflect based on your bank's processing timeline, weekends, or public holidays.

• In case of disputed returns (wrong item, incomplete package, etc.), resolution may take up to 7 working days.

Policy Updates

All return and exchange policies are subject to change based on internal company guidelines. Please refer to this page before initiating any return.

For return requests or questions, contact our support team at +91 99259 86169 — we're always here to assist.